At Etchingham C of E Primary School it is important to us to know how we are doing in the view of our stakeholders. We always want the views of parents, carers and children, and like to celebrate what is going well but also to act quickly if there are any problems or concerns raised.
We know that from time to time parents or carers may have legitimate concerns about aspects of the school. Such concerns will be handled, where possible, without the need for formal procedures. It is in everyone’s interest that concerns are resolved at the earliest possible stage. The experience of the first contact between the aggrieved party and the school can be crucial in determining whether the concern will escalate into a complaint. To that end staff will know what to do when they receive a complaint, and which procedure to follow.
Complaints policies & procedures
- Managing serial and unreasonable complaints Policy Riverside Federation March 2023
- Riverside Federation Complaints Policy and Procedure March 2022 v4